Information and knowledge management in organization

Instructor Roberta Cuel
Duration 6 hours
Period Second semester

Course objectives

Data, information, and knowledge are increasingly recognized as a crucial asset in modern organizations. The course intends to bring the students a solid general understanding of data, information and knowledge management focusing on concepts, methods and tools that can be used to enable innovation and change management within the organizations. A particular focus will be proposed on service science, an interdisciplinary approach to the study, design, and implementation of services systems. Organizations are complex systems in which specific interdependencies of people and technologies take actions and provide value.

The course enable the student to deeply study theories, methods and techniques of Information and Knowledge management dealing with some emerging technological phenomena such as crowdsourcing and gamification.

Content summary

  • Data, information and knowledge
  • Knowledge and innovation
  • Knowledge Management
  • Information systems and KM
  • Socio-technical systems
  • Humans in the loop and human computation
  • Crowdsourcing and gamification

Teaching methods



  • Howe, Jeff (2006) “The rise of crowdsourcing”, Wired magazine 14.6 (2006): 1-4
  • Quinn; Bederson (2010) “Human Computation: A Survey and Taxonomy of a Growing Field”, CHI 2011
  • Malone, Thomas W., Robert Laubacher, and Chrysanthos Dellarocas “Harnessing crowds: Mapping the genome of collective intelligence” (2009).