Data, information, and knowledge are increasingly recognized as a crucial asset in modern organizations. The course intends to bring the students a solid general understanding of data, information and knowledge management focusing on concepts, methods and tools that can be used to enable innovation and change management within the organizations. A particular focus will be proposed on service science, an interdisciplinary approach to the study, design, and implementation of services systems. Organizations are complex systems in which specific interdependencies of people and technologies take actions and provide value.
The course enable the student to deeply study theories, methods and techniques of Information and Knowledge management dealing with some emerging technological phenomena such as crowdsourcing and gamification.